Legal

Privacy Policy

Effective Date: January 1, 2024  |  Last Updated: April 2025

Woodland Hauling Transport Inc. ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services. Please read it carefully.

1. Information We Collect

Information You Provide Directly

  • Contact & Quote Requests: Name, email address, phone number, company name, pickup and delivery locations, and freight details submitted via our quote or contact forms.
  • Communications: Messages, questions, or feedback you send us by email, phone, or through our website.

Information Collected Automatically

  • Usage Data: Pages visited, time spent on site, referring URL, browser type, device type, and IP address.
  • Cookies & Similar Technologies: We use session cookies to maintain functionality. We do not use tracking or advertising cookies beyond standard analytics.

2. How We Use Your Information

We use the information we collect to:

  • Respond to quote requests, inquiries, and customer service needs
  • Arrange, schedule, and coordinate freight shipments
  • Send transactional communications (confirmations, updates, invoices)
  • Improve and optimize our website and services
  • Comply with applicable laws and regulations, including transport and customs requirements
  • Prevent fraud and ensure the security of our systems

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Disclosure of Your Information

We may share your information with:

  • Service Providers: Logistics partners, customs brokers, and IT service providers that assist us in operating our business — bound by confidentiality obligations.
  • Regulatory Authorities: Government agencies, border services, or law enforcement when required by law (e.g., Canada Border Services Agency, Transport Canada).
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Freight and shipping records may be retained for up to seven (7) years to satisfy regulatory and accounting obligations. Quote inquiries that do not result in a shipment are retained for up to two (2) years.

5. Cookies

Our website uses session cookies to maintain basic site functionality. These cookies expire when you close your browser. We do not currently use persistent tracking cookies or cross-site advertising cookies. You can configure your browser to refuse cookies; however, some parts of the website may not function properly without them.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (Canadian Residents)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent to certain uses of your information (where consent is the legal basis)
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact our Privacy Officer at the address below.

8. Cross-Border Data Transfers

Because we operate cross-border freight routes between Canada and the United States, certain shipment data (names, addresses, cargo descriptions) may be shared with U.S. customs authorities and logistics partners as legally required for border clearance. We take reasonable steps to ensure such partners maintain adequate privacy protections.

9. Links to Third-Party Sites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Privacy Officer
Woodland Hauling Transport Inc.
200 Woodland Drive, Surrey, BC V3R 0P5
Email: info@woodlandhauling.ca
Phone: 1-888-966-3526